Frequently Asked Questions

 

What is Sandos SMART Agents?

Sandos SMART Agents is an online portal by Sandos Hotels & Resorts that has been specially designed for travel agents to recognize the important role they play as business allies, and offering:

  • Special deals all year
  • Marketing resources
  • Assistance provided by our sales agents
  • Rewards and attractive benefits
  • Training through diverse Webinars, as well as a Sandos SMART Agents certification course

 

What are the benefits of signing up with Sandos SMART Agents?

As a registered member of Sandos SMART Agents, you’ll have full access to our extensive resource center, sales tools, and exclusive incentives and deals for agents. In just a few clicks, you’ll be able to see your bookings, download marketing materials, access training sessions, and much more. 

How can I become a member?

To access all of the content offered on the Sandos SMART Agents site, you’ll need to fill in the sign-up form and follow the steps outlined in the verification e-mail to confirm your profile as a travel agent.

How do I get full website access?

Go to your "My account" page (top right corner) and click on "Get full access". You'll be asked to upload a copy of your travel agent certification ID. This will upgrade your account and give you full access to our site's content.

Is there any cost to sign up?

No, signing up on the Sandos SMART Agents site is completely free.

What can I do if I forgot my password?

You can request a new password. To do this, you need to access select the Request new password option located within the Login section, type in the e-mail address you originally used to create your Sandos SMART Agents account, and lastly click the “E-mail new password” button. You will shortly receive an e-mail with the steps to creating a new password.

What is the Sandos SMART Agent certification program and what’s in it?

The Sandos SMART Agents certification is our learning and training platform, designed exclusively for travel agents like you who need to learn about the unique services, characteristics and experiences at each of the Sandos brand properties, ensuring that you match the right client to the right hotel. The full certification course consists of several training modules, plus a small quiz to complete at the end of each module.

Do I get any sort of recognition for completing the certification course?

Upon completing the certification course, you’ll receive a digital diploma as well as a badge that you can place on your agency’s website or in your e-mail signature.

Does a Sandos SMART Agents certification have an expiration date?

Since the Sandos brand is constantly evolving and growing, the certification is valid for 12 months after the date on which it is given. It’s possible to renew your certification; you’ll need to complete a special update module, which will only be available to those who have already completed all of the modules in the certification course.

How can I claim a booking?

To redeem your points, access the “Rewards” section on the main menu, select “Claim a Booking”, and fill out all of the required fields on the form, then lastly press the “Save” button. You will be able to consult any submitted bookings at the "Trip" tab under "My account" page. A process of approval must take place in order for the booking to be verified, in the meantime the Status will appear as "Waiting for approval". Once the verification process is complete the status will shift to "approved".

How can I redeem my points?

To redeem your points, access the “Rewards” section on the main menu, select “Redeem Free Nights”, and fill out all of the required fields on the form, then lastly press the “Save” button. You will be able to consult any submitted points request at the "Travel Request" tab under "My account" page.  A process of approval must take place in order for the travel request to be verified, in the meantime the Status will appear as "Waiting for approval. Once the verification process is complete the status will shift to "approved".

Do my SMART Points expire?

As long as you are still actively registering your bookings, your Sandos SMART Points will remain valid. However, if a booking is not registered by an agent within a period of 365 days, your SMART Points will lose their validity.

 

If you need more information or assistance, please contact the agent most convenient to you.

If you’re not a member yet, Sign Up Now and become a Sandos SMART Agent!